Data Deletion Policy
Data Deletion Policy
This policy explains, in simple terms, what happens when you delete your Buzzytalk account or ask us to delete your data. It covers what is removed right away, what may be kept for a short time or for legal reasons, and how you can ask us to delete your information.
Buzzytalk is built on trust - and that includes being honest and clear about what happens to your data when you decide to leave.
Your Right to Delete Your Data
You are always in control of your own data on Buzzytalk. You have the right to delete your Buzzytalk account at any time, for any reason. You can also ask us to delete the personal data we hold about you, even if you do not want to close your account entirely—including requesting the immediate, permanent deletion of any previously synchronized contact and address book information.
You do not need our permission to delete your account. You do not need to give us a reason. The choice is always yours.
How to Delete Your Account
To delete your account and permanently erase your data, please send an email to contact@buzzytalk.com with the subject line 'Account Deletion Request'. In the body of your email, please include your full name, registered email address, Buzzytalk handle, and phone number.
Upon submitting an account or data removal request, all synchronized contact records, cached address book entries, and social graph links derived from the user's phonebook will be irrevocably purged from all production databases and background backups within our standard deletion cycle, leaving no persistent contact artifacts on our infrastructure.
We will verify your identity before processing the request to ensure no one else can request deletion of your account without your permission. If you are the parent or legal guardian of a minor with a Buzzytalk account, please contact us directly - we may ask for proof of guardianship before acting on the request.
What Happens After You Delete
The moment you confirm account deletion, your profile becomes invisible to other users, your Moments, Wishes, comments, and reactions are removed from public view, you are logged out of all devices, and you can no longer be found through Search.
Your account is deactivated, not yet permanently erased. Your content stays hidden from all other users. You can cancel the deletion and fully restore your account simply by logging back in before the 30 days are up.
Deletion becomes permanent and irreversible. Your personal data and content are permanently erased from our active systems. We will not be able to recover your account, content, or data after this point.
Remaining copies, contact records, and system artifacts are cleared from technical backups within 90 days of permanent deletion. Deletions linked to a legal or safety investigation may follow a different timeline as required by that process.
What Is Permanently Deleted
Once the grace period ends, the following are permanently and irreversibly deleted from our active systems:
- Your name, email address, date of birth, mobile number, and country code.
- Your profile picture and about you bio.
- All Moments (photos and videos) you posted.
- All Wishes you posted, including anonymous ones.
- Comments and reactions you made on other users' content.
- Your follower and following lists, My Hive data, search history, and in-app activity history.
- All synchronized contact records, cached address book entries, and social graph links derived from your phonebook, permanently purged leaving no persistent contact artifacts on our infrastructure.
- Device identifiers linked specifically to your account.
What May Be Retained and Why
A small amount of data may be kept even after your account is deleted. We keep this list as short as possible, and only for genuine reasons:
- Content under safety review or child protection investigation (including CSAE/CSAM): retained as required for safety reviews, law enforcement cooperation, and mandatory reporting to NCMEC, notwithstanding account deletion requests.
- Data linked to fraud, abuse, or security incidents: retained as long as reasonably necessary for the investigation.
- Information subject to a legal obligation: retained for the period required by applicable law, regulation, or court order.
- Basic transaction records (if any in-app purchases were made): required for accounting, tax, and legal purposes.
- Anonymised or aggregated data that no longer identifies you: used only for general platform statistics.
Children and Special Cases
Buzzytalk is committed to child safety and strictly prohibits Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM). Buzzytalk is not designed for children under the age of 13. If we discover that a user is under 13, we will immediately and permanently delete their account and all associated personal data. The 30-day grace period does not apply in this case. Furthermore, accounts involved in CSAE/CSAM violations are terminated immediately, and evidence is preserved for NCMEC and law enforcement reporting.
If a comment appeared on someone else's Moment or Wish, deleting your account removes your name and profile from that comment. The comment text may sometimes remain visible to preserve conversation context, but it will no longer be linked to your identity.
Buzzytalk cannot delete copies of your content that other users may already have saved, screenshotted, or shared outside the app before your account was deleted. Our deletion process only covers data stored on Buzzytalk's own systems.
Questions About Your Data Deletion?
If you have any questions or require assistance submitting an Account Deletion Request, please contact our support team.